Refund policy
REFUND & RETURNS POLICY
Last updated: 24 August 2026
We want you to be happy with your FIRST LIGHT order. This policy explains our change-of-mind returns as well as your rights under the Australian Consumer Law.
30-DAY RETURNS
We offer a 30-day change-of-mind return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a change-of-mind return, your item must be:
- unworn and unused;
- in the same condition in which you received it;
- with all original tags attached; and
- returned with proof of purchase.
Items that have been worn, washed, altered, damaged after delivery or returned without their original tags may not be eligible for a change-of-mind return.
To request a return, contact us at Hello@firstlightaus.com.
Please do not send an item back before contacting us. If your return is accepted, we will provide instructions explaining where and how to return your item.
RETURN SHIPPING
For change-of-mind returns, including ordering the incorrect size, the customer is responsible for the cost of return shipping.
Original shipping charges are not refundable for change-of-mind returns.
If an item is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee under the Australian Consumer Law, your rights are not limited by these change-of-mind conditions. Where required by law, FIRST LIGHT will cover or reimburse reasonable return costs.
We recommend using a tracked shipping service when returning an item.
DAMAGED, FAULTY OR INCORRECT ITEMS
Please inspect your order after delivery.
If your item arrives damaged, defective, incorrect or you believe there is another problem with it, contact us at Hello@firstlightaus.com with your order details and, where appropriate, photographs showing the issue.
We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights apply in addition to our voluntary 30-day change-of-mind policy.
Your rights under the Australian Consumer Law may continue beyond 30 days where applicable.
SALE ITEMS
Sale, discounted or promotional items may be excluded from our change-of-mind return policy where this is clearly stated at the time of purchase.
However, purchasing an item on sale does not remove any rights you have under the Australian Consumer Law in relation to faulty, damaged, incorrectly described or otherwise non-compliant goods.
GIFT CARDS
Gift cards cannot be returned or redeemed for cash except where required by law.
EXCHANGES
If you would like a different size or item, contact us at Hello@firstlightaus.com.
Unless otherwise agreed, the quickest way to exchange an eligible change-of-mind item is to return the original item and place a new order once your return has been approved.
All exchanges are subject to stock availability.
REFUNDS
Once we receive and inspect your return, we will notify you whether the return has been approved.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since we approved your refund, please contact us at Hello@firstlightaus.com.
EUROPEAN UNION RETURNS
If an order is shipped to a customer in the European Union and applicable consumer law provides a statutory cooling-off or withdrawal right, those rights apply in addition to this policy.
Nothing in this policy is intended to restrict rights that cannot legally be excluded.
CONTACT US
For returns, refunds or questions about this policy, contact:
FIRST LIGHT
Email: Hello@firstlightaus.com
Melbourne, Victoria, Australia