Shipping policy

SHIPPING POLICY

Last updated: 24 August 2026

This Shipping Policy explains how orders placed through FIRST LIGHT are processed, shipped and delivered.

ORDER PROCESSING

Orders are generally processed and dispatched within 1–3 business days after your order is confirmed.

Orders placed on weekends or Victorian public holidays will generally begin processing on the next business day.

During product launches, restocks, promotional periods or other periods of high order volume, processing may take longer.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

AUSTRALIAN SHIPPING

We ship orders throughout Australia.

Available shipping methods and applicable shipping charges are displayed at checkout before payment.

Any free-shipping offer, including a minimum-order free-shipping threshold, will be displayed on our website or at checkout where applicable.

Delivery times shown at checkout or provided by a shipping carrier are estimates only.

Delivery times may vary depending on your location, the shipping service selected, public holidays, carrier delays and circumstances outside our reasonable control.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at Hello@firstlightaus.com.

We will make reasonable efforts to update the address if your order has not yet been dispatched, but we cannot guarantee that changes can be made once processing has begun.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

ORDER TRACKING

Where tracking is available, tracking details will be sent after your order has been dispatched.

Please allow time for the carrier’s tracking system to update after receiving your tracking information.

DELAYED ORDERS

Delivery estimates are not guaranteed.

Delays may occasionally occur due to carrier disruptions, severe weather, public holidays, high-volume periods or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us at Hello@firstlightaus.com and we will assist you in investigating the delivery.

LOST OR MISSING ORDERS

If your tracking information shows an unusual delay, your parcel cannot be located, or you believe your order has been lost in transit, please contact us at Hello@firstlightaus.com.

We will work with the relevant shipping carrier to investigate.

Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.

DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as reasonably possible at Hello@firstlightaus.com.

Please include your order number and photographs of the item and packaging where appropriate so we can investigate the issue.

Faulty, damaged or incorrect products will be handled in accordance with our Refund & Returns Policy and the Australian Consumer Law.

INTERNATIONAL SHIPPING

International shipping availability, destinations, rates and estimated delivery times will be displayed at checkout where international shipping is offered.

International orders may be subject to customs duties, taxes, import fees or other charges imposed by the destination country.

Unless otherwise stated or required by applicable law, these charges are the responsibility of the customer.

Customs processing may also cause delivery delays outside our control.

PRE-ORDERS

If a product is sold as a pre-order, the estimated dispatch timeframe will be stated on the relevant product page.

If an order contains both in-stock and pre-order products, the order may be shipped together once all products are available unless otherwise stated.

Any pre-order delivery or dispatch dates are estimates and may change due to production, freight or other circumstances.

If there is a significant change to an estimated pre-order timeframe, we will provide an update where reasonably practicable.

RETURNS

Returns are handled separately under our Refund & Returns Policy.

For eligible change-of-mind returns, including incorrect-size purchases, customers are responsible for return shipping costs unless otherwise stated.

This does not affect any rights you have under the Australian Consumer Law for faulty, damaged, incorrect or otherwise non-compliant goods.

CONTACT US

For questions about shipping or an existing order, contact:

FIRST LIGHT
Melbourne, Victoria, Australia
Email: Hello@firstlightaus.com